Revealed: The most loved (and hated) rail stations

Revealed: The most loved (and hated) rail stations

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London’s King’s Cross is Britain’s most popular rail station, with Glasgow Queen Street most unpopular, new figures show.

Only 58% of passengers say they are “satisfied” with the Glasgow city centre terminal, according to Transport Focus data obtained by the Press Association.

The second worst score was given for the station serving Gatwick Airport (66%), followed by Oxford (67%) and Clapham Junction (69%).

Also among the bottom 10 were London Victoria (72%), Hull (73%) and Cardiff Central (75%).

The top four stations have all undergone major refurbishments in recent years – London King’s Cross (96%), London St Pancras (95%), Birmingham New Street (92%) and Reading (92%).

Independent watchdog Transport Focus surveyed more than 28,000 passengers, with 56 stations – where at least 100 people responded – included in the ranking.

The survey was conducted between September and November last year, shortly after a £100m modernisation project began at Glasgow Queen Street.

Cameron MacIntosh, 32, a sales adviser from Stirling, said: “The station is an absolute bomb site at the moment.

“It really looks like a place from the third world. I try and avoid it.”

Transport Focus chief executive Anthony Smith said: “While Glasgow Queen Street is being redeveloped it’s vital that the ScotRail Alliance continues to talk to passengers about the improvements and makes sure staff are on hand to help.”

A spokesman for the Rail Delivery Group, which represents the rail industry, said: “As part of the partnership railway’s long-term plan, and to deliver on our commitment to boost local communities, we’re investing to improve 178 small and medium-sized stations right across the country.”

Here is the full list of satisfaction ratings of 56 railway stations in Britain, according to Transport Focus:

  1. London King’s Cross 96%

  2. London St Pancras 95%

  3. Birmingham New Street 92%

  4. Reading 92%

  5. London Marylebone 91%

  6. Liverpool Central 91%

  7. Beaconsfield 91%

  8. Sheffield 91%

  9. Manchester Piccadilly 91%

  10. Glasgow Central 91%

  11. London Blackfriars 91%

  12. York 91%

  13. Edinburgh 90%

  14. Newcastle 90%

  15. Amersham 90%

  16. Leicester 89%

  17. Newark North Gate 89%

  18. London Paddington 88%

  19. Heathrow Airport Terminals 1,2,3 88%

  20. London Fenchurch Street 88%

  21. Richmond (Surrey) 88%

  22. Bath Spa 88%

  23. Heathrow Terminal 5 88%

  24. Liverpool Lime Street 87%

  25. High Wycombe 87%

  26. Leamington Spa 87%

  27. Cambridge 87%

  28. London Liverpool Street 87%

  29. Nottingham 86%

  30. Milton Keynes Central 86%

  31. Peterborough 86%

  32. Derby 85%

  33. Moorfields 85%

  34. Leeds 84%

  35. Brighton 83%

  36. London Charing Cross 83%

  37. London Bridge 81%

  38. Chester 81%

  39. St Albans 81%

  40. London Waterloo 81%

  41. Bristol Temple Meads 81%

  42. London Euston 81%

  43. London Cannon Street 79%

  44. Coventry 77%

  45. East Croydon 77%

  46. Stratford (London) 76%

  47. Cardiff Central 75%

  48. Hull 73%

  49. Highbury And Islington 72%

  50. London Victoria 72%

  51. Wimbledon 71%

  52. Barking 70%

  53. Clapham Junction 69%

  54. Oxford 67%

  55. Gatwick Airport 66%

  56. Glasgow Queen Street 58%

(c) Sky News 2018: Revealed: The most loved (and hated) rail stations